Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or have a suggestion for content you'd like to see, this page explains how to reach us and what happens when you do.
How to Reach the Team
Email is the best way to contact us. Every message is read by a real person, and we aim to reply within two working days. Write to us at [email protected].
To help us respond as quickly as possible, a brief description of your enquiry in the subject line goes a long way. It means we can get your message to the right person straight away rather than routing it back and forth.
What You Can Write to Us About
There is no topic that is off limits. The most common reasons readers get in touch are listed below, but do not let the list stop you if your reason is different.
- Questions about our reviews — If something in one of our write-ups is unclear, or you want more context on how we assessed a particular site, ask us directly.
- Corrections and factual updates — We take accuracy seriously. If you spot a figure, an offer term or a piece of information that looks wrong or out of date, please let us know and we will check it promptly.
- Suggestions for new content — Looking for a comparison or guide we have not yet published? Reader input genuinely shapes what we cover next.
- Partnership and commercial enquiries — If you represent a brand or operator and want to discuss how we work together, please introduce yourself and outline what you have in mind. We will explain our editorial process and what that means for any commercial relationship.
- Feedback on our site — Positive or negative, we want to hear it. If something about the site's layout, language or structure is not working for you, tell us.
- Responsible gambling concerns — If you or someone you know is looking for support around gambling habits, mention it in your message and we will point you to the right resources.
What to Expect After You Email Us
We do not send automated holding replies in place of a real response. Once your message arrives, it is read by a member of the team — usually Matthew Thornhill, who oversees the site's content and editorial standards.
Our standard response window is two working days. During particularly busy periods it may stretch slightly longer, but we will always follow up. If you have not heard back after five working days, it is worth checking your spam folder before resending.
About Our Editorial Standards
storetwentyone.co.uk researches and reviews casinos not on GamStop, covering areas such as payout speed, bonuses, game ranges and payment methods for players based in the UK. Our rankings are based on editorial assessment — commercial relationships with operators do not determine position. You can read more about the sites we recommend on our trusted non GamStop casinos page.
Reader feedback is a genuine part of keeping that content accurate. If a welcome offer has changed, a withdrawal time looks wrong, or a detail simply does not match your experience, a quick email helps us maintain the standard we hold ourselves to.
A Note on Responsible Gambling
This site covers gambling products intended for adults aged 18 and over. If you have a concern about gambling behaviour — your own or someone else's — organisations such as GamCare and BeGambleAware offer free, confidential support. We are happy to share further information if you reach out.
We look forward to hearing from you.